hr chatbot use cases

This way, HR and IT support don’t get bombarded with the common and repetitive questions they answer several times a year. So, training a chatbot involves not only the vendor but also the internal team

spending time and effort to improve its understanding. This can result in direct costs (a vendor charges

for time spent or caps the number of days provided) but also indirect costs (for

employees and the time they spend on this activity). In the case of customer service, your chatbot would be primarily focused on recognising the most frequently asked questions and providing the correct answers to them. Implementing this kind of chatbot would seem like it’d be as simple as loading your FAQ’s into the knowledge of the chatbot, but in reality there’s more to it.

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They can also provide personalized training, monitor progress, and offer suggestions for improvement. By automating these tasks, HR teams can reduce onboarding time, improve compliance, and enhance employee experience. As HR departments face increasing workloads and expectations, HR automation is becoming a crucial aspect of efficient HR management.

Hassle-free and time-saving

The ratio is not symmetrical across the industry, so HR challenges increase when there is a lack of real-time response or connectivity. As a result, employee dissatisfaction and attrition may become frequent HR issues. Workbot®, our enterprise platform bot, can be customized to work as any of the chatbots outlined in this page—and many more. Plus, you can use Workbot on a variety of popular messaging platforms, including Slack, Teams, and Workplace, which all but ensures that you can use it at your organization. We’ll review 7 HR chatbots that can help, but before we do, let’s take a step back and align on what they are and how using one can up-level employee engagement. This base allows you to add the questions as intents and utterances, and add responses.

hr chatbot use cases

The platform not only augments work processes but also streamlines workflows. As a result, you can ensure better management of work processes, improved employee interaction and engagement, and enhanced HR morale boost. To encourage employees to submit referrals, you can enlist the help of RecruiterBot.

HR chatbots that can improve employee engagement and productivity

HR managers would lose sleep if the bot started recommending health plans on a case-by-case basis. There are various legal and ethical consequences that exist when relying on AI to fully automate such requests. With so many uses cases and benefits why aren’t HR bots more ubiquitous within the enterprise? Well, in addition to these benefits there are 4 big challenges enterprises must face when developing and implementing a bot for HR. “If you’ve got HR answering the phone and unable to find the answer, they’re not going to be able to put a chatbot in place to find the answer,” said Rowan.

hr chatbot use cases

The chatbot would ask them their destination, number of guests, and the time frame to book them a flight or a hotel room based on the given inputs. Chatbot, for instance, sells a tracking chatbot that uses API to connect with a business’ various ERP systems to inform users about their orders’ delivery status. A virtual assistant can help in users creating expense reports, adding line items, adding transactions and approving expense reports. Cars24’s initiative cut call center costs by 75%, and the chatbot contributed to 33% of all purchases on Cars24. While we were writing about major chatbot failures and discussing the top chatbots on the market, we started noticing and, therefore, documenting the areas where chatbots add value to businesses. NTT DATA Business Solutions’ chatbot onboarding solution showed what an impact automation can have in an HR setting.

Our Criteria: Here’s How We Chose The Best Recruiting and HR Chatbots

It could also further enhance the user experience, as the vocal component brings a more personable, empathetic feel to the human-technology interface. As NTT DATA Business Solutions showed with its Kia Mia project, this voice-enabled technology already exists. An HR Chatbot is one major category within AI recruiting software that allows job seekers and employees to communicate via a conversational UI via SMS, website, and other messaging applications like What’s App.

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By using AI-powered analytics, HR teams can make data-driven decisions, improve the accuracy and relevance of HR initiatives, and enhance overall performance. Chatbots are becoming a common part of the online experience, most likely unfolding in the customer support domain, where websites often use chatbots to help with a purchase or address specific issues. Increasingly, organizations are also implementing HR chatbots for online recruitment, helping prospects find jobs that are good matches and assisting with the application process.

The Role of Chatbots in Boosting Brand Loyalty and Experience

An HR bot comprises a comprehensive database and acts as an employee handbook, detailing all of the company’s HR practises. To automate this process, companies are building FAQ chatbots that answer all these questions. They prove to be convenient, especially when it comes to providing quick and easy answers. DRUID virtual assistants can guide employees, process data and send notifications, allowing HR managers to work more efficiently. Your implementation specialist will help you install your HR chatbots so that you can automate support within your organization. Making sure that you have login access to all of the systems within your tech stack, will help this process goes smoothly.

Each one of them will be having queries and issues some or the other day that have to be solved by the HR department. They manage everything from hiring to firing, all while making sure their employees are happy and engaged. But even superheroes need sidekicks, and that’s where chatbots come in. With the power to interact with employees through various channels, these bots can keep everyone in the loop and make sure nobody gets left behind. From sending reminders and notifications to collecting feedback and sentiment analysis, chatbots are the ultimate wingman for HR professionals looking to improve employee engagement and retention. For example, is a chatbot platform that helps HR professionals increase employee engagement with a conversational chatbot.


So, it is easy and fast for your users to adopt and use the chatbot in no time. An HR chatbot can easily fetch massive data from the system to simplify the monitoring capabilities across the workplace culture and processes. It lets your HR team stay ahead of the threat by gaining a clear view of compliance regulations.

hr chatbot use cases

This may be why more CHRO or HR HR leaders are considering and leveraging conversational AI technology or chatbots. There are immense benefits of virtual assistants for human resource teams, scaling the growth and success across the organization. For example, HR chatbots are often integrated with applicant tracking systems and used in the recruitment or hiring process to evaluate candidates before interviewing them.

What are the benefits of HR chatbot?

HR chatbots help automate recruiter/HR tasks like interview scheduling, candidate screening, and answering simple candidate queries, such as the application status or basic questions about the company culture, policies, etc.

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